TempuraApps

OsoujiAizu Support

If you have a question or run into a problem, please get in touch using the address below. Answers to the most common questions are collected here.

Contact

tempuraapps.support@gmail.com
We normally reply within two to three business days. When reporting a problem, it helps if you include your iOS version, your device model, and the steps that reproduce it.

Frequently asked questions

What happens if I miss a cleaning task?

Missing a scheduled day is never held against you. When you couldn't get to a task, tap its card under "Carried over" on the Schedule screen (or "Move" on the task's detail screen) and choose to skip it, do it tomorrow, pick a date, or mark it done. You can check the new date before you confirm.

Does the cycle change on its own?

No. Re-planning moves this occurrence and the next one that follows it, and you can preview both dates before you confirm. The repeat schedule itself (weekly, monthly, and so on) stays exactly as it was. It changes only when you edit the task's schedule yourself.

How many notifications do I get?

One notification per scheduled task. If you couldn't get to it on the day, you get one more notification the following evening, nudging you to re-plan it. While sharing, your devices generally don't notify you about tasks assigned to someone else (unassigned tasks notify everyone).

Can I undo a task I marked as done?

Yes, on the same day. Open the task's detail screen and tap "Undo". A task can only be completed once a day, so tapping repeatedly won't create duplicate records for the same day.

How do I add grime I notice while cleaning?

From the button at the bottom right of the Schedule screen, you can add it as a one-off task. A name, a room, and a rough duration is all you need, and you choose today, tomorrow, or a specific date. It doesn't repeat once it's done.

Can I search by the tools I use?

Yes. Register your tools and attach them to tasks, then type a tool's name into the search field on the task list to see every task that uses it. You can also search by cycle (such as "every Sunday") or by room name. Renaming a tool updates every task that uses it.

Where are my photos stored?

On your device. They are never sent to our servers, and they are not included in your exported backup file (JSON format). If you use Sharing (a Pro feature), photos are shared too and stored in iCloud.

How much can I do for free?

You can keep up to 15 tasks and 15 schedules for free. There's no limit on the records you keep. Dark mode, color themes, and iCloud sharing are Pro features.

Can I use the app on more than one iPhone?

Yes (a Pro feature). Open "Sharing" in Settings and choose "Start sharing" to store your data in your own iCloud. On another iPhone signed in to the same Apple ID, choose "Start sharing" as well, and the same tasks, schedules, cleaning records, and photos become available there. This also works for moving to a new phone.

Can I share with other people?

Yes (a Pro feature). Open "Sharing" in Settings, choose "Start sharing", then send the link with "Send an invite link". The person who receives it opens "Join with an invite link" in the same "Sharing" section, pastes the link, and taps "Join" on the confirmation screen. They can also enter their name there, and it is shown to the other members. Joining replaces the data on that device with the shared data, so export a JSON backup first if there is anything you want to keep. Anyone who has the invite link can join, so only give it to the people you want to share with.

Can we decide who cleans what?

Yes, while sharing. In a task's detail screen, pick the "Usual assignee". You can also hand just the next occurrence to someone else. Tasks without an assignee show as "Undecided". The Schedule screen can be filtered by assignee, and your devices generally don't notify you about tasks assigned to someone else (while the members of the share can't be confirmed, everything is notified).

Changes from another device don't show up right away

Changes travel through iCloud, so they can take a few seconds to a few dozen seconds to arrive. If they still don't appear after a while, reopen the app, and check that Pro is active on both devices.

The invite link doesn't open the app

Due to an iOS issue, the link may not open the app directly. Copy the link, then paste it into Settings > "Sharing" > "Join with an invite link" in the app. This is the official way to join.

What happens to my data if we stop sharing?

Nothing is deleted. Whether sharing is stopped, you leave the share, or you are removed from it, each device keeps a copy of the data as of that moment, and changes independently afterwards. Stopping the share invalidates the invite link.

Does the person joining need Pro too?

Yes. iCloud sharing is a Pro feature, and Pro is required on the joining device as well.

Are there settings that don't sync?

Yes. Notification on/off, appearance, and color theme are per-device settings and are not synced. Tasks, schedules, cleaning records, and photos are synced.

Can I move my data to another device?

Use Sharing (a Pro feature) and your data stays in sync between devices signed in to the same Apple ID. When you change phones, just choose "Start sharing" on the new one. JSON export and import (a Pro feature) remains available as a way to keep a backup copy. Note that JSON import isn't available while sharing.

About OsoujiAizu Pro

What does Pro unlock?

No cap on tasks or schedules — 15 of each without Pro
iCloud sharing — use the same data on your other iPhones and with people you invite, with assignees
Dark mode — Automatic, Light or Dark. Light without Pro
A choice of five color themes — Mizu, Sekken, Lavender, Sakura and Sumi. Mizu without Pro
JSON export and import — for moving to a new device

Everything you use for the cleaning itself works without Pro — adding, editing and deleting tasks, setting how often each one comes round, the due and review reminders, steps, tools, cautions and photos, rescheduling, the today and week views, the calendar, your cleaning records and the full history, and the sample data. Pro is the five things above. There is no limit on the records themselves.

What does it cost?

US$1.99 per month or US$19.99 per year (prices vary by country or region; the App Store shows your local price). There is no free trial. Payment is charged to your Apple Account at confirmation of purchase, and renews automatically unless you cancel at least 24 hours before the period ends. The renewal charge is taken within 24 hours of the end of the period. Apple's standard Terms of Use (EULA) apply.

I purchased Pro but it is not active

Try "Restore purchases" in the app. You need to be signed in to the App Store with the same Apple Account you used to purchase. If it still does not activate, please contact us at the address above.

I want to cancel my subscription

Cancellation is handled by the App Store. Open Settings > your name > Subscriptions, select OsoujiAizu, and choose "Cancel Subscription". "Manage subscription" in the app opens the same screen.

After cancelling, Pro features remain available until the period you have already paid for ends. Cancelling by itself does not produce a pro-rated refund (if you want a refund, see "I would like a refund" below).

I want to switch between monthly and yearly

You can switch from the same Settings > your name > Subscriptions screen. The two OsoujiAizu plans sit at the same level, so the switch takes effect at your next renewal date — nothing changes on the spot and no pro-rated refund is issued. Until then, the plan you are paying for continues.

If I cancel, what happens to my records and settings?

Nothing is deleted. Your tasks, your schedules and every cleaning record stay where they are. What stops working are the five things above — you cannot add a 16th task or schedule, iCloud sharing stops (the data on your device and in iCloud stays put, and picks up again if you return to Pro), the appearance returns to Light and the color theme to Mizu, and JSON export and import are no longer available. The settings you chose are still saved, so going back to Pro brings your look back.

I want to check my renewal date

Under Settings > your name > Subscriptions you can see the next renewal date and amount. Auto-renewal continues unless you cancel at least 24 hours before the period ends.

I would like a refund

Payment is handled by Apple, and refund decisions are Apple's to make. Please apply at reportaproblem.apple.com. We are not able to process refunds ourselves.

Requirements

iPhone running iOS 18.0 or later. iPad is not supported. The app is available in Japanese and English, following your device language.

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