TempuraApps
OsoujiAizu Support
About the app · Privacy Policy · 日本語
If you have a question or run into a problem, please get in touch using the address below. Answers to the most common questions are collected here.
Contact
We normally reply within two to three business days. When reporting a problem, it helps if you include your iOS version, your device model, and the steps that reproduce it.
Frequently asked questions
What happens if I miss a cleaning task?
Missing a scheduled day is never held against you. When you couldn't get to a task, open "Re-plan" and choose to skip it, do it tomorrow, pick a date, or mark it done. You can check the new date before you confirm.
Does the cycle change on its own?
No. Re-planning moves only that one occurrence; the cycle stays exactly as it was. The cycle changes only when you edit the task's cycle yourself.
How many notifications do I get?
One notification per scheduled task. If you couldn't get to it on the day, you get one more notification the following evening, nudging you to re-plan it.
Can I undo a task I marked as done?
Yes, on the same day. Open the task's detail screen and tap "Undo". A task can only be completed once a day, so tapping repeatedly won't create duplicate records for the same day.
How do I add grime I notice while cleaning?
From the button at the bottom right of the Today screen, you can add it as a one-off task. A name, a room, and a rough duration is all you need, and you choose today, tomorrow, or a specific date. It doesn't repeat once it's done.
Can I search by the tools I use?
Yes. Register your tools and attach them to tasks, then type a tool's name into the search field on the task list to see every task that uses it. You can also search by cycle (such as "every Sunday") or by room name. Renaming a tool updates every task that uses it.
Where are my photos stored?
Only on your device. They are never sent to our servers or a third party's, and they are not included in your exported backup file (JSON format).
How much can I do for free?
You can keep up to 15 tasks and 15 schedules for free. There's no limit on the records you keep. Dark mode and color themes are Pro features.
Can I move my data to another device?
Yes, with Pro's JSON export and import. Export your records to a file from Settings, then import it on the new device.
About OsoujiAizu Pro
What does Pro unlock?
No cap on saved tasks or schedules, plus dark mode, a choice of five color themes (Sekken, Mizu, Lavender, Sakura, and Sumi), and backup export and import. It's ¥300/month or ¥3,000/year. Without Pro you can still save 15 tasks and 15 schedules, and there's no restriction on records.
I purchased Pro but it is not active
Try "Restore purchase" in the app. You need to be signed in to the App Store with the same Apple Account you used to purchase. If it still does not activate, please contact us at the address above.
I want to cancel my subscription
Cancellation is handled by the App Store. Open Settings > your name > Subscriptions, select OsoujiAizu, and choose "Cancel Subscription". "Manage subscription" in the app opens the same screen.
After cancelling, Pro features remain available until the period you have already paid for ends. Partial refunds are not issued.
I want to check my renewal date
Under Settings > your name > Subscriptions you can see the next renewal date and amount. Auto-renewal continues unless you cancel at least 24 hours before the period ends.
I would like a refund
Payment is handled by Apple, and refund decisions are Apple's to make. Please apply at reportaproblem.apple.com. We are not able to process refunds ourselves.
Requirements
iPhone running iOS 18.0 or later. iPad is not supported. The app's display language is Japanese.