TempuraApps
OshiMachi Support
About the app · Privacy Policy · 日本語
If you have a question or run into a problem, please get in touch using the address below. Answers to the most common questions are collected here.
Contact
We normally reply within two to three business days. When reporting a problem, it helps if you include your iOS version, your device model, and the steps that reproduce it.
Frequently asked questions
Do I need to grant location access?
No. The App does not use your device's current location (GPS). When it places towns on the map or works out travel time from your workplace, it resolves the location from the town name or address you typed. That is why you are never asked for location permission.
How is commute time calculated?
Driving time and distance come from Apple's map services when you open a town's detail screen. Transit time is not available from Apple's map data, so the App cannot produce it. Use "See transit route in Maps" on the detail screen, check the duration in Apple Maps, and then record it by hand as the transit commute time. Once recorded, it becomes available as a filter.
Is my data synced to my other devices?
No. Towns, ratings, notes, photos, wish list entries, and your workplace are all stored only on your device. To move to a new device, use the export feature in Settings to save a file (JSON format) and load it on the new device. Export and import are Pro features. Note that photos and your workplace are not included in the exported file — you will need to set your workplace again on the new device (the commute times you recorded for each town are included).
If I delete a rating axis, do the ratings I already gave disappear?
No. Deleting an axis leaves the ratings already recorded for each town visible on that town's detail screen. The deleted axis is, however, excluded from the report's averages.
What happens to my data if I delete the App?
Towns, ratings, notes, photos, and wish list entries stored on the device are erased along with it. You can export your town records to a file from Settings before deleting (export is a Pro feature). Photos and your workplace are not included in the export, so they cannot be recovered once erased.
I would like to try it out first
Go to Settings > Data > Add sample data to load example towns and explore every screen. Samples are marked with a "Sample" tag and can be removed from the same screen, leaving anything you entered yourself untouched.
About OshiMachi Pro
What does Pro unlock?
The limits on towns, photos, wish list entries, rating axes, and hashtags are removed, and you can register up to two workplaces. You also get the full report and town comparison instead of a preview, appearance switching (dark and automatic), and JSON export and import of your records.
Without Pro you can still register 5 towns, 1 photo per town, 5 wish list entries, 4 rating axes, 4 hashtags, and 1 workplace. The map, the calendar, the Livability ranking, and commute time recording have no limits.
I purchased Pro but it is not showing up
Try "Restore purchases" inside the App. You need to be signed in to the App Store with the same Apple Account you used to purchase. If it still does not appear, please contact us at the address above.
How do I cancel my subscription?
Cancellation is handled by the App Store. Open Settings > your name > Subscriptions, select OshiMachi, and choose "Cancel Subscription". The "Manage subscription" link inside the App opens the same screen.
After cancelling you keep Pro features until the end of the period you have already paid for. Partial refunds are not issued.
How do I check my renewal date?
The same Settings > your name > Subscriptions screen shows your next renewal date and amount. Subscriptions renew automatically unless cancelled at least 24 hours before the period ends.
Can I switch between monthly and yearly?
Yes. On the same Settings > your name > Subscriptions screen, select OshiMachi and change the plan.
I would like a refund
Payments are handled by Apple, and refund decisions are Apple's. Please apply at reportaproblem.apple.com. We are unable to process refunds ourselves.
Requirements
iPhone running iOS 18.0 or later. iPad is not supported. The App is available in Japanese and English.